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Privacy Policy

Terms and Conditions for Consultations with Calldoc Ltd

Please carefully read the following terms and conditions before booking a consultation with Calldoc Ltd. By proceeding with the booking, you agree to be bound by these terms and conditions.

Our Privacy Policy outlines our practices regarding the collection, usage, and disclosure of your personal information when you use our service, www.calldoc.ie. This document informs you about your privacy rights and the legal protections in place.

We utilize your personal data to enhance and provide a better service. By accessing and using our service, you consent to the collection and utilization of your information as described in our Privacy and Cookies policy.

Interpretation:

Words with initial capitalization in this document are defined under the following conditions. These definitions apply whether the terms appear in singular or plural form, ensuring consistent interpretation regardless of grammatical usage.

Definition
  • A distinctive user account established by you for accessing our Service or its specific features.
  • Referred to as " the Company," "We," "Us," or "Our" in this agreement, it pertains to CallDoc.
  • These are small files placed on your computer, mobile device, or other devices by a website. They store details of your browsing history and serve various purposes.
  • Refers specifically to Ireland.
  • Encompasses any device capable of accessing the Service, such as computers, cellphones, or digital tablets.
  • Denotes any information linked to an identified or identifiable individual.
Service refers to the Website.
  • Service Provider Any natural or legal person who processes the data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
  • Usage Data Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website Refers to EirDoc, accessible from calldoc.ie.
  • YouThe individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data

Types of Data Collected

  • Personal Data
  • While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
Usage Data

We automatically collect Usage Data when you use our Service. This information may include details such as your device's IP address, browser type, the specific pages you visit on our Service, the date and time of your visit, the duration of your stay on those pages, unique device identifiers, and other diagnostic data.

When you access our Service through a mobile device, we may collect certain information automatically, such as the type of mobile device you're using, its unique ID, your mobile device's IP address, your mobile operating system, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data.

Additionally, we gather data that your browser sends whenever you visit our Service, whether it's through a computer or a mobile device.

COOKIES POLICY
Tracking Technologies and Cookies

We employ Cookies and similar tracking technologies to monitor user activity on Our Service and store specific information. These technologies include beacons, tags, and scripts, which are used to collect and track data, as well as enhance and analyze Our Service. The technologies We utilize may encompass:

Cookies or Browser Cookies: A cookie is a tiny file stored on your device. You can set your browser to block all cookies or receive notifications when a cookie is sent. However, if you opt not to accept cookies, certain parts of our service may be unavailable to you. Unless your browser settings reject cookies, our service may use them.

Flash Cookies: Specific features of our service may utilize local stored objects, such as Flash Cookies, to gather and save information about your preferences or activities on our platform. Unlike browser cookies, Flash Cookies are managed separately. If you want to learn how to delete Flash Cookies, please refer to the guide "Where can I change the settings for disabling or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

Microsoft Clarity:

We have partnered with Microsoft Clarity and Microsoft Advertising to analyze your interactions with our website. By using behavioral metrics, heatmaps, and session replay tools, we aim to enhance our products/services and marketing strategies. We collect website usage data through various cookies and tracking technologies, both from first and third parties, to assess the popularity of our offerings and online activities. This data is essential for optimizing our site, ensuring security, detecting fraud, and improving our advertising efforts. For a comprehensive understanding of how Microsoft handles your data, please consult the Microsoft Privacy Statement.

Web Beacons:

Certain sections of our Service and emails may contain small electronic files known as web beacons, including clear gifs, pixel tags, and single-pixel gifs. These files allow the Company to track user engagement, such as counting visitors to specific pages or monitoring email opens. This information is crucial for analyzing website statistics, like the popularity of certain sections, and ensuring the integrity of our systems and servers.

Cookies come in two types: "Persistent" and "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device even when you're offline, while Session Cookies are deleted as soon as you close your web browser. If you want to learn more about cookies and their functions, you can refer to the guide: "Cookies: What Do They Do?".

We use both Session and Persistent Cookies for the purposes set out below:
  • Necessary / Essential Cookies
  • Type:Session Cookies
  • Administered by:Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

To access additional details about the cookies we employ and to understand your cookie-related choices, please visit the Cookies section of our Privacy Policy.

Use of Your Personal Data

The company has the option to employ Personal Data for the following objectives:

  • Service Provision and Monitoring: We process your data to offer and maintain our services, including monitoring their usage.
  • Account Management: Your provided data enables us to manage your user registration and grants access to various service functionalities for registered users.
  • Contractual Obligations: We process your information to fulfill contractual agreements, ensuring the development, compliance, and execution of purchase contracts for products, items, or services you've acquired through our service.
  • Communication: We may contact you via email, phone calls, SMS, or other electronic means, including push notifications from mobile applications, for updates, informative communications, and security updates related to our services, products, or contracted services.
  • Personalized Information: If you haven't opted out, we provide news, special offers, and general information about goods, services, and events similar to your previous interests and inquiries.
  • Request Management: We handle and address your requests submitted to us.
  • Business Transfers: Your information might be used in evaluating mergers, divestitures, restructurings, or asset transfers, ensuring the smooth transition of personal data in case of business changes.
  • Other Purposes: We analyze your data for purposes like identifying usage trends, evaluating the effectiveness of promotional campaigns, and enhancing our service, products, marketing, and your overall experience.
We may share Your personal information in the following situations:
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service and to contact You.
  • For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, and they are required to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or companies that We control or that are under common control with Us.
  • With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With Other Users: When You share personal information or interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your Consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data

The company will store your Personal Data for the duration required to fulfill the purposes stated in this Privacy Policy. We will retain and utilize your Personal Data to meet legal obligations, resolve disputes, and enforce our agreements and policies. Additionally, Usage Data will be retained for internal analysis, typically for a shorter period, unless extended retention is necessary for security enhancements, service improvement, or legal compliance.

Transfer of Your Personal Data

Our data, including Personal Information, is processed at the Company's operational offices and other locations where the processing parties are situated. This means the information may be transferred and stored on computers located outside your state, province, country, or jurisdiction, where data protection laws may vary from those in your jurisdiction.

By agreeing to this Privacy Policy and providing such information, you consent to this transfer. The Company will take all reasonable measures to ensure your data is treated securely and in line with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country without adequate controls, including the safeguarding of your data and other personal information.

Disclosure of Your Personal Data

In case of a merger, acquisition, or asset sale involving the Company, your Personal Data may be transferred. You will be informed before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain conditions, the Company might need to reveal your Personal Data as compelled by law or in response to valid requests from public authorities, such as a court or government agency.

Comply with a legal obligation
  • Protecting and defending the rights or property of the Company
  • Preventing or investigating possible wrongdoing in connection with the Service
  • Ensuring the personal safety of Users of the Service or the public
  • Guarding against legal liability
Security of Your Personal Data

Ensuring the security of your Personal Data is a top priority for us. Nevertheless, it's essential to understand that no method of transmitting data over the Internet or storing it electronically can be entirely foolproof. While we employ commercially acceptable methods to safeguard your Personal Data, we cannot provide an absolute guarantee of its security.

Children's Privacy

Our Service is designed for individuals aged 13 and above, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us. If we discover that we have unintentionally collected personal information from a child under 13 without parental consent, we will take immediate steps to remove that data from our servers. In cases where parental consent is necessary, we will seek the required consent before collecting and using the information.

Links to Other Websites

Our Service may provide links to other websites that are not under our control. If you click on a link leading to a third-party site, you will be redirected there. We strongly urge you to read the Privacy Policy of any site you visit.

Please be aware that we do not have authority over, and are not responsible for, the content, privacy policies, or practices of these third-party websites or services.

Changes to this Privacy Policy
  • We may update Our Privacy Policy from time to time.
  • We will notify You of any changes by posting the new Privacy Policy on this page.
  • We will inform You via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the Last updated date at the top of this Privacy Policy.
  • You are advised to review this Privacy Policy periodically for any changes.
  • Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us

Should you have any queries or concerns regarding this Privacy Policy, please don't hesitate to reach out to us via email at info@calldoc.ie.